CU Online Program Assistant
Contact:
Naomi Wahls
Phone: (303)-556-6528
Description: CU Online is an academic support unit which supports faculty, staff and students in online and hybrid courses, and traditional courses that are supplemented with online technologies, including Blackboard and eCollege course management systems. CU Online is currently seeking a student employee to work part-time evenings and weekends assisting faculty, students and staff with the day to day operations of the CU Online program at the Anschutz Medical Campus location in Aurora. The successful candidate will assist all inquiries to CU Online via phone, email, in person and help maintain the helpdesk ticketing system.
Duties Include:
- Communicate with current and potential students via telephone, email, and / or in person regarding the CU Online program.
- Assist faculty, students and staff with registration / access issues for Blackboard and eCollege Course Management Systems.
- Troubleshoot technical issues and work collaboratively with outsourced technical support group.
- Assist all inquiries to CU Online.
- Maintain databases / helpdesk ticketing system.
- Promote CU Online at various campus events.
Required Qualifications:
- Excellent customer service skills
- Proficient in MS Word and Excel
- Detail-oriented, ability to multi-task, ability to work well with others and experience with public.
Salary:
- 10.50 / hour
Contact:
Naomi Wahls,
CU Online
303.556.6528
Email: Naomi.Wahls@cudenver.edu
1250 14th Street Suite 800
Denver, CO 80217